Let us answer your questions!
Here at Triad RV Repair LLC, we want to help you make the most out of your travels! Whether you need help with the maintenance of your newer RV or you are looking to take an existing retro RV and modernize it to your tastes, we are ready to get to work. RV enthusiasts new and old have been asking us some questions about our business as well as about RVs, so we came up with a list of frequently asked questions (FAQ) that we hope will answer any questions you might have. If you don’t see your questions here, then please let us know! We would be happy to talk more with you.
Can you give me an estimate on the work that is needed?
We can provide an estimate in person when you bring your RV, camper or trailer into our facility. We charge a $299 estimate fee, which we refund if you give us the go-ahead to do work on your recreational vehicle.
Why do you charge for estimates?
Due to the process involving insurance claims, we need to make sure that we’re not held liable by insurance companies to whom we’ve provided estimates. As a small business, we can be held responsible for tax invoices from insurance companies in certain cases, even if we receive no payment from the estimate requested.
Do you guarantee your work, or do you follow a certain process that makes you unique?
Yes, we are proud of the service that we offer, and we absolutely guarantee our work. We know that mistakes can be made, parts can fail, and issues can arise after a repair. Unless otherwise noted, we do offer a 90-day labor warranty. We also are happy to honor any warranty that the manufacturer offers on parts.
I am traveling through the area and need warranty work done the next day. Is this possible?
Unfortunately, no, and here is why: Generally when we work with a warranty (and insurance companies), the process takes time. Calls have to be made to explain the issues at hand, generate a viable solution, and source the correct parts. Part orders, while they generally can be obtained the next day, offer a challenge in the event the wrong part is sent or an item arrives damaged. We find that we generally spend on average an hour and a half extra generating the appropriate documentation most warranty companies require, placing the necessary phone calls, and appropriately documenting our findings to satisfy requirements. As with any service business, we require payment prior to a camper leaving our facility, and while most companies are willing to pay over the phone, we are at the mercy of the accounting departments to place these phone calls in a timely manner.
When I drop off my camper, what can I expect? First and foremost, you should expect a courteous greeting and a smiling face! We want you to feel a level of comfort that most service centers do not offer. We want you to be informed about your repairs, and we expect our staff to be upfront with the costs of our services. You will receive a quote for your repairs, and in the event an issue arises, expect a phone call with an explanation and description of what the next step will entail. Lastly, when you come to pick up your unit, we want you to ask questions. We strive for nothing less than five-star service!
What types of payment do you accept?
We accept cash and all major credit cards.
Where can I find directions to your shop?
Here’s a link to our address.
Our address is:
939 Welcome-Arcadia Road Lexington, NC 27295
You can call us at:
(336) 619-0034
Have more questions? We’ve got answers!
Below, you’ll find answers to more of the common questions we receive. These FAQs expand on the information above and provide additional insight to help you better understand our services, process, and what to expect when you work with us.
What are your standard hours of operation?
Appointments are available Monday through Friday from 8:00 AM to 5:00 PM. Note that hours can change based on the season and other factors. We strongly recommend scheduling services in advance during the peak spring and summer periods, but we will be happy to help if you need emergency service should we have availability.
Do I need to schedule an appointment, or do you accept walk-ins?
While we do accept walk-in customers, all vehicles are served on a first-come, first-served basis. We request that you call ahead, as we operate by appointment. We strongly recommend scheduling ahead when possible so that we can accommodate your needs in a timely manner.
What kinds of RV roof repair services do you offer?
We offer comprehensive RV roof repairs as well as full replacements. From small leaks to major damage, we are equipped to handle the job and keep your RV watertight.
Can you assist with water damage or wood rot?
Yes. Our team will identify the source of the water damage, remove the damaged components, and rebuild the area according to factory standards or better.
How do I tell if I have a hidden water leak?
Common signs of water leaks include pumps that cycle even when there are no running faucets, as well as musty smells in the RV or dampness when you open enclosed areas like cabinets. We use pressure testing to locate and repair hidden leaks quickly and effectively.
Do you offer collision or body repair services?
Yes, we are prepared to assist with RV collision repair, including paint damage, bodywork, and delamination repair to restore the structural integrity and appearance of your RV.
Can you repair RV slide-outs?
Yes, we can handle slide-out motor replacements, gear adjustments, and seal replacements, ensuring your slides operate smoothly and safely.
Can you fix/replace window leaks or broken RV glass?
Yes, we offer RV window repair and resealing services to ensure your windows are fully functional and watertight.
Can you fix malfunctioning RV air conditioning systems?
Yes, we offer professional RV AV diagnostics, repair, and installation. We can assess your system and determine if you need a repair, replacement part, or if upgrading to a new unit would be the best course of action.
What RV plumbing services do you offer?
Our team is prepared to handle a wide range of RV plumbing tasks, from RV water pump replacements to leak repairs to full water system overhauls. We can also service and install RV water heaters.
Can you troubleshoot electrical issues with my RV?
We are highly skilled in RV electrical services, including repairs for lighting, batteries, converters, inverters, and shore power connections.
Can you provide solar power or lithium battery upgrades?
Yes, we can help you transition your RV to accommodate an “off-grid” camping style with solar panels, charge controllers, and high-capacity lithium batteries that are tailored to your unique power needs.
Do you offer services for RV heating systems?
Yes, we provide maintenance and repairs for RV furnaces, helping you stay warm and cozy on chilly days.
Do you work on vintage RVs or trailers?
Absolutely – we love vintage units and can assist with repairs, modernizing, and other key upgrades while preserving the charm of your vintage model.
Do you perform pre-purchase RV and motorhome inspections?
Yes, we work with buyers and sellers to provide peace of mind with thorough, clear inspections.
Are you able to work with insurance companies or warranty providers?
Yes, we have strong relationships with most major insurance agencies and warranty providers. Our team will help you document damage and navigate the claims process.
Can you winterize my RV?
Yes, we offer expert RV winterization to protect your plumbing and appliances from freezing conditions. You can also turn to us for spring de-winterizing.