Let us answer your questions!
Here at Triad RV Repair LLC, we want to help you make the most out of your travels! Whether you need help with the maintenance of your newer RV or you are looking to take an existing retro RV and modernize it to your tastes, we are ready to get to work. RV enthusiasts new and old have been asking us some questions about our business as well as about RVs, so we came up with a list of frequently asked questions (FAQ) that we hope will answer any questions you might have. If you don’t see your questions here, then please let us know! We would be happy to talk more with you.
Can you give me an estimate on the work that is needed?
We can provide an estimate in person when you bring your RV, camper or trailer into our facility. We charge a $299 estimate fee, which we refund if you give us the go-ahead to do work on your recreational vehicle.
Why do you charge for estimates?
Due to the process involving insurance claims, we need to make sure that we’re not held liable by insurance companies to whom we’ve provided estimates. As a small business, we can be held responsible for tax invoices from insurance companies in certain cases, even if we receive no payment from the estimate requested.
Do you guarantee your work, or do you follow a certain process that makes you unique?
Yes, we are proud of the service that we offer, and we absolutely guarantee our work. We know that mistakes can be made, parts can fail, and issues can arise after a repair. Unless otherwise noted, we do offer a 90-day labor warranty. We also are happy to honor any warranty that the manufacturer offers on parts.
I am traveling through the area and need warranty work done the next day. Is this possible?
Unfortunately, no, and here is why: Generally when we work with a warranty (and insurance companies), the process takes time. Calls have to be made to explain the issues at hand, generate a viable solution, and source the correct parts. Part orders, while they generally can be obtained the next day, offer a challenge in the event the wrong part is sent or an item arrives damaged. We find that we generally spend on average an hour and a half extra generating the appropriate documentation most warranty companies require, placing the necessary phone calls, and appropriately documenting our findings to satisfy requirements. As with any service business, we require payment prior to a camper leaving our facility, and while most companies are willing to pay over the phone, we are at the mercy of the accounting departments to place these phone calls in a timely manner.
When I drop off my camper, what can I expect?
First and foremost, you should expect a courteous greeting and a smiling face! We want you to feel a level of comfort that most service centers do not offer. We want you to be informed about your repairs, and we expect our staff to be upfront with the costs of our services. You will receive a quote for your repairs, and in the event an issue arises, expect a phone call with an explanation and description of what the next step will entail. Lastly, when you come to pick up your unit, we want you to ask questions. We strive for nothing less than five-star service!
What types of payment do you accept?
We accept cash and all major credit cards.
Where can I find directions to your shop?
Our address is:
380 Leonard Rd
Lexington, NC 27295
You can call us at:
(336) 619-0034